Overview:
The Customer Service Representative will provide excellent levels of customer service to resolve hotel and customer queries, both over the phone and via web chats, emails, etc. All Customer Service Representatives will be universal agents, taking all types of calls including resolving customer complaints.
Main responsibilities include but are not limited to:
- Manage relationships with hotels by providing high levels of customer service and account management support;
- Act as main point of contact with hotels verifying guest information as needed;
- Communicate any developments in service, products, website, or systems;
- Answer any incoming questions from customers (system, reservations, etc.);
- Manage customer complaints regarding overbooking and hotel amenities/services in a professional manner resolving the problem through the most effective means possible;
- Provide guidance to hotels in utilizing and optimizing our systems;
- Serve as a liaison with the appropriate departments to gain relevant information, resolve problems, or support;
- Ensure timely follow up with hotels provided through feedback;
- Resolve any issues/complaints that have been detailed on the incoming guest reviews and take appropriate action as needed;
- Ensure that all administration is completed as required.
Required Skills:
- Team player with a genuine interest resolving customer problems. Solid ability to resolve customer problems effectively;
- Strong written & verbal communication skills;
- Strong computer skills;
- Fluent in English and French
- Ability to learn new things quickly;
- Articulate with excellent telephone manner;
- Efficient, organized and able to work on own. Proactive initiative;
- Dependable, enthusiastic.
Required Education and Experience:
- High school graduate or equivalency;
- Minimum 1 year of related work experience in a customer facing role handling customer complaints, resolving problems, etc;
- Hotel/Hospitality industry experience a plus;
- Call center experience in any industry preferred;
- Must be available to work any shift, including weekends;
- Must be able to sit for shifts of 4 hours or more;
- Must be computer literate;
- All applicants must be currently authorized to work in the United States. No H1-B Visa Sponsorship available
- Pay rates: CSE base rate in Seattle is $13.00.
- Temps will now also receive the full language premium of $0.75 for Language1 and $0.25 for Language2 (bilingual or trilingual)
- 5% increase at 6 months and 5% at 12 months.
There is both 1st and 2nd shift available. We are looking for open availability just to make sure the needs are met. It will be a standard 40 work week.
We do look for them to be available on weekends but they may only be required to work one weekend a month, otherwise its Monday through Friday.
There is a 6 week paid training that is 1st shift, M-F either 6am-2:30pm or 8am-4:30pm.
Interested? email brian.carthran@manpowergroup.com